FAQs

Our chocolates are made of just two ingredients (cocoa beans and cane sugar) but processed in a facility that also use nuts, dairy, and gluten.

While we do our best to avoid any cross contamination, our bars may contain traces of dairy, gluten, and nuts. 

We rely on thrusted importers that share the same vision of human rights, transparency and quality: ruvido is the result of hundreds of people, picking, processing, sorting, importing the product.

We are the last step of a chain and as such is our duty to show respect to those before us doing the best we can do present to you the best chocolate possible.

Perché la natura non si ripete e solamente la micro produzione permette di valorizzarla.

We think it is to important to underline how each cocoa is special and unique in itself. Even same plants and terroir will produce beans that taste slightly different each years influenced by both the climate of that year as well as any difference in temperature during fermentation.

Blending beans or working big volumes flatten high notes flavours that are the ones we sought after and that truly makes chocolate taste so differentL

For this reasons we decided to work low volume single drop in order to highlight how special each cocoa it is and make it shine.

It depends on how much was produced of the specific cocoa, the period of the year and our capabilty of processing volumes of cocoa .

Right now each drop is around 1.000 bars that it means one single sack of cocoa beans. In future we don't want to exceed 4.000 bars for each drop in order to respect the flavor of the specific beans.

Our chocolate can be shelf stable at least for 12 months in the right storage condition and even more . 

We recommend you store your bars in a cool, dry environment and avoid heat or moisture at all costs. Keep away from sunlight, or any other external heat source. 

As a general rule, we do not recommend storing ruvido's bars in the refrigerator, but in a cool, dark pantry. We recommend storing at a temperature that does not exceed 18°C (65°F). 

ruvido accepts all major credit cards (i.e: Visa, Mastercard, Discover, and AMEX) and PayPal.

Our orders are processed within 2 to 5 business days. 

After a successful checkout, you will receive an email confirmation.

Please check your spam folder if you do not receive it.

We can ship to (mostly) anywhere.

Europe
Albania, Andorra, Austria, Azores, Belgium, Belarus, Bosnia and Herzegovina, Bulgaria, Canary Islands, Ceuta, Cyprus, Croatia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Great Britain and Northern Ireland, Greece, Guernsey, Ireland, Iceland, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Isle of Man (UK), Melilla, Moldova, Monaco, Montenegro, Norway, Netherlands, Poland, Portugal, Czech Republic, San Marino, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, Hungary, Vatican City.

Africa
Algeria, Angola, Ascension Island (UK), Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Chad, Comoros, Republic of the Congo, Democratic Republic of the Congo, Ivory Coast, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Mozambique, Namibia, Niger, Nigeria, Central African Republic, Reunion Island, Rwanda, Saint Helena, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, South Africa, Sudan, South Sudan, Swaziland (Eswatini), Tanzania, British Indian Ocean Territory, Togo, Tristan da Cunha, Uganda, Zambia, Zimbabwe.

Americas
Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire (Dutch Antilles), Brazil, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curaçao, Dominica, Ecuador, El Salvador, Falkland Islands, Greenland, Grenada, Guadeloupe, Guantanamo Bay, Guatemala, Guyana, French Guiana, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Dominican Republic, Saba (Dutch Antilles), Saint Barthelemy (St. Barth), Saint Eustatius (Dutch Antilles), Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Sint Maarten, South Georgia and the South Sandwich Islands, British Samoa, Suriname, Trinidad and Tobago, Turks and Caicos Islands, United States, Uruguay, Venezuela, British Virgin Islands, U.S. Virgin Islands (St. Thomas and St. Croix).

Asia
Afghanistan, Saudi Arabia, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, North Korea, South Korea, United Arab Emirates, Philippines, Georgia, Japan, Hong Kong, India, Indonesia, Iran, Iraq, Kazakhstan, Kyrgyzstan, Kuwait, Laos, Macau, Maldives, Malaysia, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Qatar, Singapore, Sri Lanka, Tajikistan, Taiwan, Thailand, Timor-Leste (East Timor), Turkmenistan, Uzbekistan, Vietnam.

Oceania
Australia, Cook Islands, Fiji, Guam, Kiribati, Marshall Islands, Micronesia (Caroline Islands), Nauru, Niue, Norfolk Island, New Caledonia, New Zealand, Palau, Papua New Guinea, Pitcairn Islands, French Polynesia, Saipan (Northern Mariana Islands), Solomon Islands, American Samoa, Scattered Islands, French Southern and Antarctic Lands, Tonga, Tokelau, Tuvalu, Vanuatu, Wake Island, Wallis and Futuna Islands.

Shipping varies depending on the location it needs to be shipped to:

In ITALY we charge 6€ of shipping free up to 35€ order, afterwards it is FREE.

In EUROPE we charge 10€ of shipping free up to 50€ order, afterwards it is FREE.

For the rest of the WORLD shipping free varies but we offer them FREE after a 50€ order.

Any Custom cost is up to the final costumer to take care of.

Within ITALY it takes 2-3 working days since the shipment

EU 5-7 working days

WORLDWIDE 9-10 working days

Returns will only be accepted if the item is unopened, in its original packaging, and in the same condition as received.

Requests for returns must be made within 14 days of delivery.

Refunds will be considered on a case-by-case basis, taking into account the specific details of the situation. Refunds may only be issued if the product is found to have a manufacturing defect or if it was damaged during transit. Any refund requests must include proof of purchase and photographic evidence, if applicable.

To submit a return or refund request, please email info@ruvidochoc.com with your order details and a description of the issue. We aim to respond within 3 business days.

If you have any issue with your order please contact us at info@ruvidochoc.com, we will make sure to support you in any way needed.

We do offer wholesale, if you are a business interested in ruvido distribution please contact us at info@ruvidochoc.com

Yes, we are open for projects collaborations. Please contact us at info@ruvidochoc.com explaining your idea.

Yes, we are always on the look out for new artist and always eager to find the perfect image for our next ruvido drop.